Human Resources Generalist

02-40000-Management · Chicago, Illinois
Department 02-40000-Management
Employment Type Full-Time
Compensation Competitive

Position:         Human Resources Generalist

Location:        Chicago, IL  

Reporting to: Human Resources Manager


About Us

World Bicycle Relief (WBR) mobilizes people through the Power of Bicycles. We envision a world where distance is no longer a barrier to education, health services, and economic opportunity. Our robust Buffalo Bicycles are a cost-effective and reliable means of overcoming barriers posed by long distances and systemic mobility challenges in developing countries. We are a mission-driven, global not-for-profit that manages a highly refined bicycle supply chain from design through final distribution.


(WBR) uses an innovative business model to create sustainable bicycle ecosystems. Through WBR’s 501(c)3, we provide transport solutions to those who cannot afford them, and through Buffalo Bicycle Limited, we sell the rugged Buffalo Bicycle and spare parts. Buffalo Bicycle Limited also offers users repair and maintenance services via a retail network of shops and local mechanics. WBR has distributed over 560,000 fit-for-purpose bicycles and trained 2,500+ community-based mechanics. Girls with Buffalo Bicycles are 19% less likely to drop out of school; dairy farmers earn 23% more income, and health workers reach 88% more patients.  


Purpose of the Position

Support and administer HR programs, policies and processes that enable organizational strategies and improve the employment experience across the global WBR team.



  • Support, evaluate and improve upon key people processes including recruitment, onboarding and offboarding; performance; engagement; terminations and promotions; benefits; time off requests and leave management, etc.
  • HRIS administration and data integrity; enters, imports, exports and audits data to keep system up to date, recommends system development configurations
  • Maintains accurate HRIS system personnel records in accordance with local, state, and government regulations
  • Support the recruitment process to include job posting, phone screening, assessment administration, scheduling/communications, assist in interviewing and administration of background investigations
  • Integral support to carry out onboarding and offboarding
  • Conduct New Hire Orientation for all new hires to ensure each employee has a thorough understanding of the organization and their role as a WBR changemaker
  • Assists with administering organization personnel and global policy
  • Assists with sensitive employee relations issues such as harassment allegations, work complaints and other employee concerns to include employee disciplinary and development procedures
  • Tracks completion of required trainings for compliance purposes
  • Process unemployment claims
  • Fulfill audit requests
  • Additional duties as needed


Minimum Education and/or Equivalent Requirements

  • Bachelor’s Degree or equivalent in Business Management, Human Resources or related discipline required
  • 2+ years’ knowledge of Human Resources experience
  • International experience preferred
  • PHR/SPHR certification preferred
  • Willingness to travel as required (approx. 5-10%)

Knowledge, Skills and Abilities

  • Strong service and collaboration orientation.
  • The ability to work effectively with diverse cultures and people.
  • Has capability to be a strategic thinker and also possess a “hands on” implementation /project management approach.
  • Proficient computer skills, including functional knowledge of Microsoft Office.
  • Excellent written, verbal, and presentation skills, including the ability to present complex concepts to a variety of audiences.
  • Demonstrate strong business acumen.
  • Demonstrate a high level of organization and attention to detail.
  • Conflict resolution skills.
  • Maintains a sense of humility.


WBR is a registered not-for profit in the USA (501c3), Canada, UK, Germany, Switzerland, and Australia. We have supported programs in 20 developing countries, and have country offices, staff, and assembly facilities in Colombia, Kenya, Malawi, Zambia, and Zimbabwe. WBR is proud to be an equal opportunity employer.

Thank You

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  • Location
    Chicago, Illinois
  • Department
  • Employment Type
  • Compensation